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W Hathaway
Do not use this dishonest service. We were out of town when the service was done. They requested 30% increase in cost after coming out when we had accurately relayed the project for the initial quote. We reluctantly approved it. They then took a week beyond the original date to do the work. When we got home we found they had only done a small front yard and left the leaves in the back piles up and not removed. We paid for the leave removal for the whole yard. Lawn love said they had to give the servicer 24 hours to respond to their message asking for the job to be completed. No response after 24 but then they said they had to give 48 hours. I called a third time for resolution and then they said it was still 1 more hour until the 48 ended because they were in central time. But the dispute as files over 48 hours earlier eastern time. They promised after the time passed if the servicer did not make it right they would have some one else finish the job without any further cost to us. I then got a text message saying they were just going to refund half the amount because the front yard was done. The front yard is less than 1/3 of the yard at the house. Even if this was an acceptable resolution, which it is not, they still haven’t refunded anything.
1 year ago
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Lawn Love has a 4.4 average rating from 570 reviews

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