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K Fitzgerald
I requested to have my lawn mowed from Lawn Love. They came and took pictures of my grass and quoted me over $160 to mow my lawn due to the long grass fee. I declined the service and did it myself. Then it scheduled me for monthly service. I cancelled the appointment on the app and it showed on the app that it was cancelled. After it was cancelled, I got an automated text and email that someone was coming to mow the lawn. I had just had a new driveway put in the day before which cost $17,000. There was caution tape over the wet concrete driveway and a construction vehicle parked on the lawn. The app did not work properly and so the service being cancelled was not properly put into their system. The worker, instead of contacting me or taking pictures and leaving, walked their mower all over the wet concrete, and around the construction vehicle leaving MASSIVE DAMAGE ON MY NEW SEVENTEEN THOUSAND DOLLAR DRIVEWAY. I put in a property damage claim which they say they will reply to, but they have not gotten back to me about it yet. When I tried to cancel the service it said I needed to have a 3 mow minimum. When I called to complain they finally cancelled the service. This was the 1st time they had mowed my lawn and caused thousands of dollars worth of damage. DO NOT HIRE THIS COMPANY FOR ANYTHING. If they do not provide adequate restitution for this claim, I will be reporting to the BBB and start taking legal action against them.
1 year ago
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Lawn Love has a 4.4 average rating from 570 reviews

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