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Anonymous
SCAM COMPANY! ordered 15 doors on October 15th with earliest delivery date 13th November (already not great but I can accept a long delivery wait) was contacted late afternoon THE DAY BEFORE DELIVERY that half of my order was ‘out of stock’ and they basically just said ‘what do you want to do about it’ no help, no apology just seemed like this was normal! Obviously I was not happy having lined up a carpenter to fit these doors the following week and having spent nearly £2k and waited a month for these doors! So cancelled the order as I didn’t want half of the doors and would have to go elsewhere to find replacements. I asked for a refund which they said yes to and said that due to ‘COVID’ it would take longer for a refund (baring in mind they have had our money for a month already) so I waited..and waited and waited and no refund, and they stopped answering emails too so in the end we had to get the banks fraud team to ensure we didn’t have to pay that, luckily we used a credit card. I’m just absolutely appalled at this it’s without a doubt the WORST company I have ever dealt with and it seems that they just had no intention of every delivering any product and are using customers money to help with cash flow! Awful company and absolutely no customer service I would highly recommend avoiding this company if you actually want to receive any product or service
4 years ago
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Leader Doors has a 3.1 average rating from 325 reviews

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