The worst online company I have dealt with...EVER
The biggest mistake I made was not checking reviews before buying. This company is the worst company I have ever dealt with, no communication, rude customer services and never delivering on what they have promised.
Not sure where I start with this business but a timeline is prob best.
9th August - Ordered 3 doors, advised they would be delivered on 19th August (£84 delivery)
16th August - called as I had heard nothing from them, was reassured they had been ordered and I should receive them by the end of the week.
18th August - called again as heard nothing on delivery date, only to be told the employee I spoke to had got it wrong and they hadnt been ordered, in fact they had ''missed the cut off date''. No apology offered, asked do I want my money back or do I wait, I was stupid at this point and decided to wait and was promised they have been ordered and would be in on 24th August.
25th August - Called to see if doors had arrived, told again they had been missed from the order and missed the cut off.
25th August PM - Managed to get a reply on email from a different employee advising there had been a mix up, and that the doors were expected in the following Wednesday
1st September - Email from a different employee, confirming the order was in and when would I like my delivery, of which I chose 7th September.
7th September - no sign of my delivery, called and spoke with a gentleman early afternoon, promised it would be with me before 5pm, NO DELIVERY, complaint email sent in.
8th September (today) - reply received, and told there was a delay with a courier and it would be delivered today.....Guess what....NO DELIVERY!
Use another company people, these guys are cowboys!
3 years ago
Leader Doors has a
3.1
average rating
from
325
reviews
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