The service i have received from Leader Doors has been very bad. Their after sales customer service has been appalling. First my Doors were delivered several weeks after it was ordered and when it got delivered almost 2 months after the order at the time I was very ill with Covid and my building work was halted . When i got better and i checked the doors i realised the wrong doors had been ordered . Clear doors instead of obscure. I called asking to exchange the doors i even offered to cover the cost of pick up but leaderdoors coldly told me they could not help me becuase i was past exchange period. I pleaded explaining i had been ill and as such didnt look at the doors when it was delivered as work was on hold, then they ignored my email and i called after a long hold the person who came tonthe phone said I will nit get a response to my email and i should take from that whatever i felt that means. I was shocked. I put a review up here on trustpilot about how badly i was treated then i got an email 3 weeks ago from Leader doors asking to send picture of the doors in their original packaging, i sent the pictures and then heard nothing for 3 weeks, i chased several times and was told i will hear back from the manager, i finally called again today and was told the account manager at Deanta- (the manufacturers of the doors) have refused to accept the doors. I took it upon myself to call Deanta to understand why they would outright refuse me when the doors are still in perfect condition and Deanta said they were never contacted by Leader Doors on my order, this to me is shocking as I cannot understand why Leader doors is so unwilling to help a customer out. This is probably the 10th door i have bought from Deanta this year and i intended to buy more through Leader Doors but definitely will not be doing so again. Its really frustrating when you feel you are being shunned unnecessarily because it's after sales and they dont care. How they expect to continue to grow and thrive with their business is beyond me, with these sort of lies and indifference to customers. Meanwhile if you call them you are on the phone for over an hour and they never ever call you back to update you on an outstanding issue. It has been an extremely frustrating experience i have 4 unusable doors costing almost £1000 and it didn’t sound like Manufacturers are unwilling to help, they were never even approached.