If only there was a score lower than one star. The customer service of this company is woeful. We ordered doors and a pairmaker from them to install as double doors, and faced a list of issues from false deliveries, incomplete deliveries, damaged doors, poorly finished pairmakers, incompatible handles, and more. When complaints were raised we found that every email took days to respond to and came from a differently named person who seemed not to have bothered reading the previous chain. The ever changing roster of agents also means they don't really know or understand their product range very well, from our experience. We eventually found an email address for the head of the company, Mr Danny Shine, and he made all the right noises about being shocked, saddened etc, and said he had discussed our issues with his department heads. His help ended there though as he seemingly disappeared from the chain (despite always being on copy) and made no attempt to actually ensure his department heads did anything to resolve our issues other than offer £50 refund which, when considering delivery alone of the doors was £40, is an insultingly low amount to make up for the poor quality and the amount of work needing to be undertaken to make these doors work (full repaint, filling etc). Unless, like us, this is the only place you can find the exact doors you like the look of and are prepared for the headaches, months of back and forth, and a lot of work, AVOID this company