I placed two separate orders to replace all my internal doors in my house. The first order was for the downstairs doors and the second order was for the upstairs doors. The order for replacing the seven doors upstairs was a nightmare due to the lack of communication from Leader Doors. They failed to respond to emails. And then when the order was dispatched after waiting eight months patiently for them to be in stock , six doors were in an acceptable condition and one was clearly damaged (not by the courier; but by the manufacturer as the plastic covering was not damaged). I Informed them immediately by Phone And email of the damaged door and that it was been returned by the courier. I was advised that the doors are now out of stock again. Having spent over £1000 with them, I offered a very cheap and acceptable resolution to correct the problem which was caused by the inability to check the quality of the order being dispatched. Even though this mistake/error was caused by Leader Doors they make no attempt to look after their customers or compensate them for the damage door or try and find any other resolution , because they don’t care. To add insult to injury , Two weeks later I’m still waiting for the refund for the damaged door. The contempt that they have when you have spent over £1000 purchasing doors from them and having to deal with their poor customer service and lack of replies or even a phone call from them to put the matter right is extremely disappointing .I wouldn’t recommend them to anybody after the way they’ve treated me following the dispatching a damaged door. Any decent company would’ve done something to try and put the situation right there and then but they simply can’t be bothered and don’t care . The very least they should do is refund the money that was paid months previously waiting for the order to ve fulfilled . Never have I seen such incompetence or lack of decency or customer care whatsoever. They don’t deserve to have customers if they treat them like this. I would advise potential customers to go elsewhere if you want to be treated with respect and as a valued customer because there is no customer care or service from Leader Doors.