I paid for bespoke doors on April this year and haven’t heard anything about when I should expect them so I called them and was told they will start making them in September and I should expect them in October… I asked for a refund as I couldn’t wait that long for them , they then emailed me saying that because they were bespoke I couldn’t cancel them and get a refund… even though they haven’t started making them yet?? … they’ve offered me £150 for the delay as a “good will gesture “but still haven’t answered any of my emails , I’m not a happy customer and don’t recommend anyone buying from them … they are totally unprofessional and incompetent in my opinion I still want a full refund but I don’t think they’ll give me one .