THIS IS THE WORST SERVICE IN HISTORY THE STAFF ARE INCOMPETENT THEY ACTUAL DON’T KNOW THEMSELVES YOU RING ABOUT YOUR SERVICE THEY HAVE YOU DOING THEIR JOB LIKE YOUR AN ELECTRICIAN...AND STILL ITS DOES NOT WORK THEN THEY TELL ME MY SERVICE IS BAD HERE WHY OFFER A SERVICE YOU KNOW YOU CANNOT PROVIDE BUT YET MY NEIGHBOURS HAVE INTERNET WITH ANOTHER PROVIDER AND ITS GREAT SO STOP LYING PLUSNET YOUR JUST USELESS THEY SAY THEY GIVE YOU BACK A REFUND AND THEY GIVING ME £7 BACK DO I SOUND HOMELESS WHAT IS THAT ARE THEY SERIOUS WHEN ITS BEEN MONTHS OF BILLS AND MOST OF THE TIME THEYVE HAD ME TRYING TO FIX THEIR MODEM I TELL THEM I CANT KEEP DOING THIS ITS NOT RIGHT I CANT MANAGE DO WHAT THEY WANT ME TO DO TO REPAIR IT AND THEY DO NOT CARE..... DO NOT DO NOT USE THEM PLS PEOPLE STOP USING THEM THEY HAVE TO GO ITS A SCAM BIG MASSIVE SCAM... WE HAVE TO WORK FROM HOME AND ITS STRESSFUL ENOUGH LETS GET RID OF THEM 💯