Do not use.
Ordered 6 packs of flooring. According to their website this was what was needed.
Quality is poor, slight chips and lifting on the edges of the flooring. The flooring came in packs of 6. The flooring was not in equal quantities in terms of left and right. So I ended up with a half finished floor and lots of spare boards as these was the wrong way around. Not to mention I paid for next day delivery and it didn’t arrive next day.
Ordered an additional 3 packs to finish the floor. These arrived damaged. Was paying workmen to do the job. This was the third day they had to come to install. Needed to be finished that day so bought flooring elsewhere.
I was not due any form of refund as I changed my mind on the floor. Not that it came late, not enough and was damaged!
Tried for over a month to get it resolved. Kept getting told to put it in e email. Nobody ever returned my calls. Nor did they return the call which was promised by a member of staff.
I was told to contact the complaints team direct on a email address. Turns out leader floors do not even have a complaints team! Each person says something different on the phone.
Over a month of chasing up over 9 packs of cheap nasty flooring.
Please use somewhere else
4 years ago
Leader Stores has a
3.5
average rating
from
680
reviews
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