Although I was pleased with the quality and value for money for the bench that I ordered, I found the delivery a bit misleading. I was advised that the item had been dispatched on the Thursday and expected next day delivery to be the next day - Friday! I cancelled my usual volunteering job and stayed in all day, but the bench did not arrive. I tried to contact Leader on Saturday morning but neither the store nor the customer service numbers were answering, just a recorded message followed by the engaged tone. I also tried to contact them on line but nobody got back to me. The bench arrived first thing Monday morning, but I would have expected that someone would have checked that the item had arrived, given the messages I left. Very different experience from Amazon who inform you when to expect your delivery within an hour, and this does not encourage me to use your company in the future.