Having made an enquiry I received an email quote for 16 doors and handles. I changed one of the sizes of the doors and the quote changed by £3. I placed the order and paid only 24 hours later receiving an email to say there had been an error and I had to pay a further £1,046, if not they would not process and dispatch the order. In fairness they still provided a discount from the advertised price. They arranged delivery direct from their supplier, XL Joinery and when delivered I discovered 13 out of the16 sets of handles were incorrectly supplied. It took a number of back and forth calls to arrange a swap over of the handles, the attitude of their supplier felt like it was my fault that someone in their business was so incompetent they could not even pick the correct items. When these did arrive there were 2 grub screws missing that then meant having to make more calls. Very poor customer service, wonder whether this was a one off case or ......... From not a happy customer.