Was pleased to find a large lampshade to match my existing smaller lamps. When it arrived it had a really strange fitting - basically just ring in the top of the shade. It would not fit my lamp - it would not have fitted a ceiling or wall light so no idea what that was about. E mailed customer services to see if it was available in the fitting i needed - or if not could they advise return address. Just advised return address - so went on line and did online chat. Advised I could buy a adapter type fitting - but that Leader don't stock them. Gave up and returned lampshade. Refund didn't arrive so emailed to chase, was advised they'd check but still no refund. Got a POD from the carrier and mailed that over. Still took further two weeks to refund, so overall took three weeks from my return to getting money refunded.. Everyone polite on e mail and chat but outcome very disappointing. Would be reluctant to try them again as overall service really bad.