I ordered 5 packs of laminate flooring online and received confirmation of my order and an expected delivery date. As you can imagine I was very impressed to get a call on the day of expected delivery to say you did not have any stock but could provide an alternative. As none of the alternatives were either anything like the one I had chosen or as competitive I said no and asked for an immediate refund. I then had to chase you to get my refund, which should have been actioned immediately. I am not impressed and would not deal with you again nor recommend you to anyone else. The only glimmer of hope in my opinion was the poor lad given the job of phoning me and telling me the bad news. He was very good and I hope he leaves soon and gets a job with a company that deserves him.