This whole order was a disaster start to finish. Ordered the door, I was sent email saying out of stock a couple of days later and to call. Called, spoke to nice lady who changed door supplier and said she would get door sent direct since there was a time pressure, told would arrive on Wednesday 26th. Called on Wednesday, told it wasn't coming direct but would arrive with them that day, would get it to me Thursday. Called on Thursday, hadn't been put on truck, first guy said they would call at end of day to book a delivery slot, explained the situation again, he said he would go to warehouse and then call me back but would get it on truck for Friday. Called back near end of day having not heard, told no delivery booked, gentleman said he would call back after long conversation going through issues. Called back, guaranteed delivery in an 8-5 slot on Friday. Called on Friday (third day of waiting at home for delivery that was promised) Door not on Truck. Promised delivery before noon on Tuesday (Bank Holiday weekend). Call Tuesday, courier had picked up and given consignment number, told to call courier. Call courier, told out for delivery, at 1pm call courier again, they check with depot, told not on truck and can't be delivered today. Booked for before 9:30 Wednesday. Call courier Wednesday, asked them to check with depot. Not on truck again. After a conversation told a they would try and get another courier to pick it up from them. Eventually get call saying will be delivered between 12-1. Finally arrives. Call Leaders, go though whole thing ask what compensation I could expect since had to wait at home five days for a delivery and made at least 20 chasing phone calls, told none available. This is the worst service I have had from a company I think ever and I have to deal with flaky suppliers regularly.
9 years ago
Leader Stores has a
3.5
average rating
from
680
reviews
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