Delivery was very fast and communication great. The driver apparently hit a tree on the first planned delivery day, but they called promptly to let me know and it arrived the next day. The only thing I would say though, hence not a 'vert good', is that the driver wasn't great. He wouldn't bring the van, which wasn't huge, into the lane for fear of hitting another tree. (when I moved in we had one of the large removal vans not only came into the lane but turned around in there as well). So I had to help him unload it around the corner and wheel it down the lane on the trolley (a 4 piece patio furniture suite!!). I was just about okay to do this, but many people wouldn't be. So the store were great, but the delivery on the day left a little to be desired.