Terrible on all counts. I ordered an item online 26.10.15 got email to say it had been processed and payment was taken. Then I get an email saying it is out of stock and would I like to chose something else! No I would not, if you haven't got the item I ordered issue me an instant refund. I asked for a full refund which I was told would be processed. Nothing happened! So I chased it up. Got apologetic email saying it should have been refunded and it would be sorted now. Still waiting. Still no refund and it is nearly 1 month since I placed the order. Avoid.