Worst shopping experience I have ever had online! Ordered 2 packs of laminate flooring in October 2015. After receiving email to say my order had been 'delivered' I phoned Leader Stores on a Saturday to advise them that I had not received my order yet. I was advised they would get back to me on Mon. They didn't. I contacted them again by email and again was advised they would get back to me. Several emails and phone calls later still no delivery of my flooring. Finally after weeks of stress, emails and phonecalls, parcel is delivered to an address I wasn't expecting (to be honest this was the least of my concerns - was just happy to finally get delivery!). Open the pack and it is just one pack of flooring, not two as I had ordered. To make matters even worse, one of the laminate planks had a tiny chip in the end of it. The story continues...More emails and calls to chase up the missing second pack! Over a month later and still no second pack! Finally Leader Stores admit the second pack has 'gone missing' and so agree to refund me for the second pack. I express my dissatisfaction to Leader Stores about the inconvenience I have experienced and suggest a kind gesture would be to offer at least a full refund. I'm told that they don't see any issue because they have refunded one pack which I never received and show no empathy whatsoever for the hassle and inconvenience I have experienced. They suggest I try ordering another pack and hopefully will have a better experience next time! My thoughts: No thank you, I think I would have better odds winning the jackpot in the national lottery! My advice to customers considering ordering from this company: If you want to actually receive your goods, don't use this company! If you value customer service, don't use this company!