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Garry McGregor
Disappointed not informed sooner that not all of my order was in stock. Despite being advertised as next day delivery. Resulting in a delay in getting flooring installed. However I am very pleased with the quality of the goods. Because of discrepancies on the website I have ended up missing out on one of the 12 DAYS OF CLICK-MAS offers of a further 15% off my order. Given that this would have amounted to approximately £90 I feel sure you can understand my disappointment and frustration. The problem arose because the 2 items I wanted to buy 6 of 1 and 1 of the other were advertised on the website at a discounted price. However when you clicked on the link to take you to the product the price came up at the normal price you sell it at. As I was coming through a cashback site I did not want to lose this additional benefit. I have only now had the time to be able to contact you. I was told that this was an error on the websites part and that they should have been removed last week and changed back to the original figures. If you advertise an item at a certain price you are duty bound by law to sell at it that price. It is no use claiming it was a mistake, I can accept that it is in order to correct the mistake , but only after you have met your requirements under the law. If you are gong to change your offers then you need to make sure that all prices are changed at the same time. One further point, with regard to the 12 DAYS OF CLICK-MASS offer you need to clarify within the headline banner about it that it only applies to that days offer. By failing to quantify it as such you are saying that all the CLICK-MASS offers are valid for however much longer it is valid for, at this juncture that is 7hours 44 minutes. Hope this helps.
9 years ago
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Leader Stores has a 3.4 average rating from 681 reviews

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