Appalling company. Took the risk of ignoring all the negative reviews on here as the were the cheapest price (Only just considering the extortionate "delivery" fee added on at checkout). I really wish we hadn't. We cancelled another order with our previous supplier as Leader informed us they had the doors we needed in stock; which in retrospect they clearly didn't. After much back and forth, and numerous phone calls and emails to try and sort out refunds for some of the items that were substantially delayed, we received delivery today. I'm now stuck at work until 8pm with my 32wk pregnant wife in tears on the phone as the delivery driver just dumped a pallet of doors outside in the rain, clearly with no opportunity for her to check them or get them inside! Other companies I have used make it very clear at the point of order / checkout that a kerbside delivery only is offered, and usually give the chance to upgrade to a 2 man service if needed. Quite what anyone who lives on their own or is elderly is supposed to do is beyond me, but the customer services advisor I spoke to on the phone made it abundantly clear Leader Doors couldn't care less! I suspect they might reply to this review quoting their delivery T&C's but that's not really the point....
The company we used before were marginally more expensive, but don't lie about their stock levels and offer an actual delivery service rather than a kerbside pallet drop-off. I know which one I'll be using in the future....!
5 years ago
Leader Stores has a
3.5
average rating
from
680
reviews
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