Furniture we ordered is very good but each time I have contacted customers services by online chat, I have not been very happy. On 3 occasions I have been promised a call back but it never happened and meant I had to go back online and re submit my questions. I also had on order cancelled, as the product was discontinued and promised a refund. That didn't happen and when I went online to ask about it, it appears the accounts team hadn't done it. Goods are fine but customer service is not very good, I'm afraid. I was going to order a replacement bed for the cancelled item but because of the 'non callbacks' and no refund yet, I decided to buy from somewhere else.