I ordered three kitchen worktops on January 21st which were advertised as 5 - 7 days delivery. Heard nothing from them so called on Jan 28th and spoke with Shaun who thanked me for bringing it to his attention and he assured me that he would be chasing up the distribution company. On February 2nd I called again and spoke with Ryan who also thanked me for bringing it to his attention. He advised me that the distribution company would not deliver to my area (Somerset) but that he would be arranging for a courier to deliver the worktops. Some days later I called again and spoke to Liam who didn't appear to know a great deal about anything but transferred me back to Shaun who this time advised that I should have been told quite some time ago that they were cancelling the whole deal and weren't prepared to deliver at all. A refund would be given in due course. While I was kept on hold during the last call I made to them, I looked up their customer reviews - if only I'd looked at the reviews before I placed the order I could have avoided this company completely. Not a great experience.