We placed the order and after nearly a week of hearing nothing, emailed to ask when it would be despatched and when we might expect to receive it. We received a prompt and helpful reply the next day explaining the item was out of stock and was due in sometime the following week. No mention of being out of stock on their website at the time of ordering, and they took our money immediately. We subsequently received an email saying it would be delivered the next working day. It was not a normal level of service as we had no choice about the date, no information about how to arrange delivery if we were out, and not even a vague idea of the time it would arrive. Between 9 and 6 but could be outside those hours. The product was as we ordered and the delivery personnel friendly. But overall, payment taken the same day as placing the order, but it took them three weeks to deliver the goods (partly due to Easter bank holidays but still..).