I am confident this review will never be published and the following are the reasons why. I ordered a Garden Bench on 11th May and payment was taken the same day for £201.40 and the product was in stock. The anticipated delivery was 7/10 days; 'quoted on your website'. On the 21st May I e-mailed your cancellation department to cancel the order and for them to arrange a refund. (This should have been handled and completed within 72 Hours; 'quoted on your website.) This cancellation was agreed by response the same day. On the 1st June, I still had not received any refund, well outside the 72 hour time-frame as quoted on your website) I subsequently e-mail the department again and received a promise that this would be expedited ASAP. As of this moment in time 5th June , No Refund has been received. For any case of Customer Service, this whole situation I consider the whole situation appalling and discreditable for any business provider. This is the reason this review will not be published.