I have been leasing cars for 20 years and never had any complaints with previous lease companies. This is the first, and last time I will use LeasePlan. Please don't take maintenance and tyre cover from them. I have had to use tyre replacement twice in just over 12 months, both times they have ordered the wrong tyre size causing delays, 1st time my car was off the road for a week and second time it will be 4 days and all to replace 1 tyre. Second time it happened I wanted to speak to complaints department, was on hold for 40 minutes and then they cut me off, I think a tactic used by some as many don't call back. I made a point to call again and get complaints department number and have made an official complaint now. They will investigate but doesn't help me when my car is off the road, over 10 days I haven't been able to use the car over 2 tyre changes, yet I still have to pay the lease charge in full and time and money spent on taking time off work. So many car lease companies available, my advice, use someone else.