Puncture. on twoo occassions it has taken them 2 then 3 days to sort a simple puncture. Tyres were available it is just their simple inefficiencies that ended up with me being flatbed trucked home after reporting a puncture at 12.47, telling them the side wall was damaged- by a foreign object, they sent the AA 4 hours later who said "not able to repair and at that time we had missed the opportunity to get a tyre". Flat bed.. On Day 2 they did not follow up, after 3 phone calls and 90 minutes of waiting they then told me up to 48 hours to get a tyre. In all due to a simple puncture i have lost 5 days work and left vulnerable people without heating. Simply not good enough. The hire car offer was to be charged to me at £100 per day! Laughable