Leaseplan sent me a car in July - following a 4 month delay, but that's whole other story. On Monday 13th November, I got a puncture on a pothole. I called their Tyre Line, confident it would be resolved easily, particularly as I paid extra for a full service plan though my broker, Motofinity. I got a mobile tyre replacement booked in for Tuesday 14th. I thought 'job done' and cancelled my meetings so I could stay at home with the car. No one turned up on Tuesday. I waited in all day. I rang on Tuesday evening and was told someone would get back to me. They didn't. On Wednesday, I rang again and was told they would come that afternoon. The garage rang and were incredibly helpful. They told me that Leaseplan had sent a cancellation for my repair. They queried why I didn't have wheel locking nuts. At this point we ascertained that I did have locking nuts, Leaseplan had actually sent me a car without any tools to remove the tyre. In fact, there was a hole in the boot where a toolkit should have been. As I had never even lifted the boot carpet and the car had never been into a garage, I knew that this was nothing to do with me. After many more calls and back and forth, to the car manufacturer, I ascertained that I couldn't even get a replacement wheel nut removal tool, as the car wasn't supplied with the right code to order this (it should be in the toolbox) By this point, I had taken all of Wednesday off work. I rang Leaseplan and they told me to go to Halfords!! For a bespoke tyre tool that needed to be ordered from Vauxhall with a unique code that I don't have! I am now stuck with a car that has been out of action for 3 days and I don't see any resolution in sight. I can't go to any meetings. My business is suffering. I have been trying to get hold of someone at Leaseplan who can help. There is literally no Customer Service option in their phone system. Everyone I speak to tells me it's not their department and either transfers me or cuts me off. Eventually the fifth person told me it was option 7 on the menu. There is no option 7!! I tried it anyway - and I have now been on hold for 30 minutes. I would strongly suggest that you avoid Leaseplan at all costs. As a business owner, I have wasted hours and hours of my time, from when I first spoke to them in April, to now in November. I could add many other points to this review - for example, they totally screwed up my invoicing - it took me multiple emails to sort this out. Or that every time I ring them, they 'can't find' my car registration number in the system. Or that even when they do find my car reg, they don't seem to have any record of any previous conversations with them. If I sound frustrated, it's because I literally don't know where to go from here. I am hoping someone will see this review and call me. Please!!!