LeasePlan are the undisputed, single most terrible company I have ever dealt with. They fleeced me for damage that didn’t exist at the end of my contract. Then they took an extra payment after my contract had ended. They then told me I would get a refund. Which they didn’t pay. Then they sent me a notice demanding a further payment for a car that I no longer leased. A black mark against my credit score when in fact they owe me money. They now tell me that actually they don’t owe me any money there is no record of that, even though I have it in writing. It takes an hour and 50 mins to connect every time you talk to someone. And they promise they will sort it out and never do. I imagine I will end up taking this to the onbudsman as I don’t see it getting resolved. Put me off leasing ever again. Please avoid like the plague. Thank god nothing ever went wrong with the car otherwise I dread to think of the issues I could have had!