SARA BYRNE - is really bad at her job. LEASEPLAN - absolutely terrible, unprofessional and disorganised company. Ordered a car through companies benefits back in October 2023 and unfortunately leasplan is the provider for this benefit. Honestly the whole process couldn't have been any more painful and awful if I tried. Initially, I chose a car that repeatedly gave me a generic error when attempting to place an order for it. The error message included a phone number to call for any additional questions. However, when I called that number, there was no answer, and no one returned my call. It was only on my third attempt that I managed to reach a person who explained that I was too young to order that particular car. While I understand the age restriction, it would have been more professional to either explain this in the error message or, if that information is too confidential, to at least return my call when everyone was unavailable. After finally successfully placing an order, I was given an estimated delivery date of 02.02.2024. This date was confirmed multiple times until, literally 5 days before the anticipated delivery, on 29.01.2024, I received an email stating that my order would be delayed by 2 months (29.03.2024). This is a significant delay, especially with such short notice. Once again, no explanation was provided, only a number to call for further questions. When I called that number, I experienced the most unprofessional and rude call I have had in a long time. The woman who answered the phone sounded extremely bothered and annoyed, and the only outcome of the call was the statement, "car is not built." I find it hard to believe that they were planning to build the car in time up until 5 days before the anticipated date and then decided to delay it by 2 months. I am fairly certain that I could have been informed about this delay much earlier. I continued waiting, and once again, 7 days before the second anticipated date (22.03.2024), I received an email informing me that the car would be delayed by another month (19.04.2024). Surprisingly, just a few hours later on the same day, I received another email stating that the car was available, and delivery could be arranged from 04.04.2024 onwards. This was the first positive news I had received throughout the entire process, and I genuinely believed that this long and unpleasant experience had finally come to an end. However, I couldn't have been more wrong. Five days later, on 27.03.2024, I received an email informing me that the car had been upgraded to a completely different model (from a Style Ed Pro Performance to a Life Pro) and my quote was now cancelled and needed to be resubmitted. I was assured that this would not affect the already arranged delivery date of 05.04.2024. Firstly, I find it unacceptable that a delivery can be arranged without informing me that I will be receiving a completely different model from the one I initially ordered. I am fairly certain that this kind of information is available when the customer is informed about their vehicle's availability, if not much earlier. Secondly, it seems implausible that the incorrect quote still hasn't been cleared from the system 9 days after it was supposedly requested. As a software developer, I know that things do not take this long to clear from the system, especially in today's technological landscape. Due to this absolutely unbelievable "quote incident," my delivery has been delayed by yet another week. To add to the confusion, I received an insurance certificate to sign that states a start date of 05.04.2024, even though the car will not arrive until next Friday (12.04.2024). After all of these issues, I have absolutely no faith that I will actually receive the car I ordered next Friday (12.04.2024). Fast forward, today is 02.05.2024 and I still haven't received the car that I was supposed to get on 02.02.2024 - 3 MONTHS AGO! So it took 2.5 weeks for the "wrong" order to get cancelled. The same day (12.04.2024) I stayed on the phone with Sara Byrne and submitted the "right" order. It took 3 weeks for that order to get approved and on (02.05.2024) I got an email from Sara asking me why did I submit an order for Life Pro and not Style Pro even though she checked that order at least 4 times. That means that I have to go through the whole cancelling and resubmitting process again and only God know when and even if I will ever receive a car I ordered back in October 2023. Not to mention, that Sara is very bad at writing understandable emails with all the required information for the next actions and every time I replied to an email asking her to give me a call I never got any response. And every time I called and was told that she is either in a meeting or on a call and will give me a call back and every time she would NOT.