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Phillip Birch
I have had an incredibly frustrating and damaging experience with LeasePlan. I was trying to move three cars from a business I was closing to its sister company. Despite numerous attempts to contact LeasePlan, they never responded to my communications. This lack of response has caused significant problems. The business has since gone into liquidation, and now there's an outstanding balance that I never wanted to happen. LeasePlan's negligence and failure to address my requests have let this situation spiral out of control. It’s alarming how such a reputable company can handle customer service so poorly. Now, I’m left waiting to be treated like a criminal, anticipating the collection of the cars by enforcement agents. Even my broker, National Fleet Services, has tried to reach out to LeasePlan on my behalf, but they too have been met with silence. This entire ordeal has been unnecessarily stressful and damaging. I strongly advise against using LeasePlan. Their unprofessionalism and lack of communication are simply unacceptable. Save yourself the trouble and find a more reliable leasing company. The case number is the one I was supplied with only 10 days ago but I have email evidence of this going back as far as the 02/04/2024
6 months ago
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leaseplan has a 1.2 average rating from 52 reviews

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