HORRIBLE EXPERIENCE WITH LEASYS. The worst rental car company I have ever met. I rented a car with them because through some search engines on the Internet I had obtained a good price, although I did not know this provider yet. On the day of presentation and collection of the vehicle, the problems began: As it is usual in most rent a car companies, they give you a choice between two options: Option 1: Take out an all-risk insurance policy for a high amount, which can be the double or more than the original price of the reservation. Option 2: Make a deposit as a guarantee of 1000 euros to cover possible damages or expenses caused by the misuse of the vehicle.
The company wants at all costs to force all customers who come to its branch to contract the Option 1, which is terribly expensive. To achieve this they will use all imaginable tricks. In my case, the trick was the following: I opted for the Option 2, to make a deposit of 1000 euros as a guarantee and keeping the original price of my reservation. At the moment to do the payment of 1000 euros as a deposit, I gave my card (a VISA). The employee who attended me did not deign to even try to make the payment on the payment terminal, he simply took a quick look at my card and said that it was "not valid". (I must say that I have used this card for years with different rental car companies, doing deposits with it as a guarantee exactly the same as on this occasion, and I never had any problem with it). Very surprised with the refusal, I explained that this is the only one card that I have, and that in fact it works perfectly. The clerk did not give me any alternative options. If you do not present "a valid card" according to the criteria of the company it is not possible to make the deposit. Then I offered to do the deposit in cash, to which the employee flatly refused to accept the money. I asked for more alternative ways of payment (bizum, bank transfer, PayPal, etc.). The employee's response remained the same: they absolutely refuse to accept any ways of payment other than a bank card "valid according to the criteria of the company". What was the real reason for all this "cartoon" around the card? To force me to opt for Option 1: To take out the comprehensive insurance policy that raises the price of the reservation to the double of the original amount.
After many problems, and a long delay of more than 2 hours at the start of my trip, I was forced to take out the all-risk insurance policy to avoid being isolated and without the possibility to do my trip, with an enormous economic damage.
I WILL NEVER RENT ANYTHING WITH THIS COMPANY AGAIN. I have felt scamed and cheated.
I DO NOT RECOMMEND THIS RENT A CAR COMPANY TO ANYONE.
3 years ago
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