On arrival to collect our vehicle we were asked for 75 euros for a additional driver we had paper copies of our booking showing additional driver free the staff became quite angry and said on their system it did not show additional driver free we gave them the copy but they stated the voucher was incorrect and we still needed to pay the staff member was rude angry and said we should have booked directly through Leasys not a broker I was so anoid because I thought the broker would have been asked by Leasys to advertise their company and the booking should be honoured we were there for 2 hours with 2 grandchildren age 5 and 3 it was 35 degrees no water etc available whilst they contacted the boss who eventually said we had to pay as the voucher was a mistake. 6 days into our 11 day holiday the car broke down we were stranded for 3 hours in temperatures approx 40 degrees whilst we waited for a tow truck my husband was told a taxi would collect him to take him to pick up another car I took my grandchildren back to the house in the other rental car when my husband got to the office at 9pm at night the staff said he couldn't have another car without a credit card they closed at 10pm so dropped my husband off at the airport I had to drive 1 hour 30 minutes to pick him up we then had to drive back to the office the next morning to pick up another car there were 6 of us so needed 2 cars we were charged 495 euros for the tow truck the staff member was rude and angry towards us his manner as per customer service was truly awful