We booked one of their cars in Cagliari through a third party provider. We arrived at about 11h15 to a HUGE queue to pick up the car. Because we have a baby we asked about estimates to be attended and got told off (it takes as long as it takes were we replied). At around 12h30 they were left with only 1 member as the rest of the team went for lunch leaving dozens of unhappy customers. After 2h30 we finally got attended and because of a typo in the order (made by the thrid party provider) the car rental company refused to give me the car and made absolutely no effort to try to resolve the issue. Instead they became rude and because I was insisting on the fact that their service was scandalous and instead of receiving an apology she even threatened to call the police. I note that the staff created problems for most customers in the queue a lot qualified it as their worse experience ever renting a car. Last bit that is absolutely amazing you can cancel your booking up to 2h before pick up time but because I waited patiently this does not apply and they charged the full rental price although they refused to amend the booking and provide me a car.... so for your sake avoid this company at any cost!!!