My experience with Leasy's has been unsatisfactory to say the least. I initiated contact to request a reduction in mileage (as offered to paying clients in the contract). After waiting for weeks, I was finally provided with a case number, but the lack of updates persisted. Despite multiple attempts and subsequent contacts, I've been now been waiting for 9 months (to be precise, 295 days) for the change. Every inquiry about the case's status yielded a similar response: "the case is open, they're working on it" or "they're very busy." These responses led to frustration and raised doubts about their commitment. In March 2023, I also requested a complaint form, which they claimed they would send immediately. I'm still waiting for it. Furthermore, the customer service provided was not helpful at all; in each interaction, I felt like my concerns were being brushed aside. The lack of attention and consideration made the experience even more frustrating. Adding to the disappointment, I had to wait an average of 8 minutes on each call to speak with an agent. It's absolutely disgraceful how the company treats its paying customers. I hope this feedback motivates them to improve communication, customer service, and the efficiency of their responses.