Absolutely terrible company, I’ve been buying from LED Hut for many years now spending 100’s and 10’s of pounds, our whole house is kitted our with their bulbs and fitting,
However the last order had an issue with the enclosed instruction leaflet and caused a huge problem,
We purchased some downlights for our kitchen as we are refitting it, I spent hours rectifying our ceiling issues and got it all nice and smooth ready to install the downlights, took the instructions out of the box and read them a couple of times to make sure I had the measurements right for the holes I needed to cut, it states 88mm, I looked around for a hole saw but could only find an 89mm, not an issue as 1mm won’t make a difference, haha how wrong was I, I went to fit the lights after cutting 9 holes and noticed there was a gap all around the units, I was bewildered and could not understand how this had happened, I measured the hole and yes it was 89mm, I looked at the instructions again and yes it stated 88mm, I then looked at the box and to my horror it said 85mm hole, now we have 9 I’ll fitting fire rated donwlights which don’t seal as there is a gap around them,
I got in touch with led hut who said they should fit as the springs pull them in, that was it no apologies or solutions, they then closed the case,
Never again will I use them or recommend anyone else to ever.
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