I am in the process of trying to get an RMA from this company. I ordered 60 (almost £700) of led lamps. Upon arrival 21 out of 60 were damaged. I immediately emailed then to ask about how we proceed? The photos and RMA were sent late due to a family death from Covid and some time away from work. The packaging was non existent. Just a regular cardboard box fully loaded with fragile glass lamps. Every lamp around the perimeter was smashed/damaged. Not a carrier issue, it's whoever dispatched them' in this state and expected them to stay in one piece! They have emailed today stating the RMA has been cancelled and will not allow any returns. I cannot understand how any reputable company can do this? I am awaiting a reply. They have always been professional in the past but I'll wait for a reply and then submit more reviews.