Arrival on time from Rome today. Disembarked aircraft into shuttle bus to terminal. Arrive at terminal, some of passengers leave bus and head towards building… guy in yellow vest shouts ‘wait for me… I have to go first!’ Passengers continue to leave bus… guys pushes past passengers shouting George out of the way!!! Then all passengers are shouted at to get back on the bus. So like sardines were made to wait for 20 mins, no explanation, no apology to those passengers who were verbally abused. We were then told to enter the terminal building and present passports as usual. This little tin pot power hungry official needs a lesson in customer service and polite etiquette. If he can’t get himself in the correct position to direct passengers who know no difference, he is incompetent, rude and needs to be sacked!!! Really not called for. This was the flight from Rome on 8.3.24 about 3.00pm. I do hope other passengers particularly those who were verbally abused let the authorities know about this incompetent individual!!