Arrived from Corfu Wednesday afternoon.Flight slightly late arriving. That is when the problem began. We went through to collect our luggage and waited at the prescribed carousel. After a reasonable wait the carousel started. The cases started arriving,slowly admittedly. Two of our party collected their cases and we waited,nothing. Suddenly the carousel stopped,everybody looking around expectantly for information but nothing. eventually I went looking for any sign of life e.g. LB staff none. A Jet 2 rep then told me that there was a problem and told me someone hab been sent out back to sort it. After 40 minutes we got our cases,one with a strap missing. I had lost the will to live at this point so I didnt try to find the strap. It must have been torn off because it was really tight. This is not the fist time we have experienced this shoddy treatment at L.B. airport. Instead of spending millions on expansion they should first of all spend money on training staff. How to handle peoples luggage carefully for a start and to have staff around and available all the time to answer questions and solve problems.