I was the one who forgot her passport 😰 I used to eye roll at other people who did this 😰 yes it happens! In my absolute distressed state a man called Chris ( I believe he’s the manager) came to my aid . He was very calm ! That helped me in my absolute meltdown 😭 . He and another member of staff at security got me on the aircraft within seconds ( through the back doors ) I cannot thank Chris enough for giving me his time at my hour of need ! I had asked passport control for help but was point blank refused help . This made my situation far more stressful. Chris you made my first weekend away with my girlfriends happen , we had a blast 🤩 and to your work colleague who insisted on carrying my case ! Thank you to you both ! I’m truly grateful and thankful for your kindness to a lady who couldn’t stop crying xx