Where to start. Purchased 5 appliances on 5/5/16 totalling over £4000 and was guaranteed the items were not only available but would be delivered 6 weeks later and by 16/6/16. 2 items delivered on schedule direct by Rangemaster so no complaint with RM. I had no contact from Leekes by letter, phone or e-mail by 9/6 which was also a week before my scheduled date, there followed a succession of phone calls to customer services and in the absence of any responses I had to rely on the initial salesperson to try and get some answers in establishing where my three outstanding items were. The integrated goods were needed as part of the kitchen installation starting 16/6. On 17/6 I got a call from customer services and I said I had given up on ever getting a call from CS with a response " well I'm calling you now aren't I" so add sarcasm into the fold. The dishwasher and fridge freezer would be delivered on 20/6 and 2 days after the kitchen fitter had moved on to a new job. Delivery of both items complete howeverit transpired both were the wrong items and contact with the delivery driver within 45mins of delivery resulted in his refusal to collect said items, they were wrong size and not inter grated as required. I had to order the goods elsewhere and would recommend AO.com as not only competitive prices but excellent service. It has taken Leekes 3 weeks to collect the items and as for my washing machine I can only conclude it is still in the process of being manufactured as I have never to this day had contact from Leekes with an update. I have never received so much as an apology which given the lack of service generally received is of no surprise.The initial salesperson Kirsty went above and beyond her duty in her attempts to bring this matter to a satisfactory conclusion but to no avail and she was not only embarrassed but very sympathetic. There are some serious training needs identified within the company and I will ensure that anyone that will listen will never encounter the same CS that I endured, you have been warned.