Really bad customer service especially when dealing with head office. No thought for the customer and very poor communication. We ordered a sweater in February to find out in May that it was never ordered. It has took 7 months to finally get the setter we me having to do all the chasing. We had no phone calls or anything in writing to keep us informed of how things were progressing. Even after being offered compensation I had to ring again to sort this out. They also gave out a premium line number for customers to call which they deny exsists. I have since rang this again and I can tell you that it does. Have no issue with buying things of the shelf but never order anything. Due to all this I will not be shopping there at all any more.