ordered my dining table and chairs last month was informed it would be delivered today Friday the 27 th oct driver rang to say it would be between 1-3 o'clock turned up at 2 o'clock. delivery guys where very polite brought in 2 of the chairs then disappeared for a couple of minutes, then the younger guy came in and said they had a problem the table had snapped asked me to go to the van and take a look by this stage i was fuming after taking a day of (unpaid) from work. the driver showed me where the table was damaged i was gutted to say the least. was straight on the phone to customer service to a lady i think was called Rhoslyn who was not very helpful all she wanted to know was if i was going to refuse/ not accept the delivery told her it was damaged so why would i take it I must say i was a bit abrupt with her after paying 1900.00 for the set only for it to go back on the van she did offer me a loan table i asked did they have another one of mine in stock and was told with a smile on her face not till January. told the delivery guys to take back the chairs as i would get a refund for it all they couldn't apologise enough and left after hearing my conversation on the phone, Rhoslyn told me i had to wait till Monday for my refund and someone would ring me for my card details. Still upset I went to leekes lantrisant to speak to someone face to face and was luck that Michelle i bought the set off was in the showroom told her what had happened and if there was anything she could do to bring the delivery forward rather than have a refund it took us 3 months to fine the table we like Michelle had the grace to apologise for what had happened and talked me into waiting till Jan and having a loan table funny how 2 different people working for the same company can handle customers. your delivery guys and Michelle are a credit to your company. Wayne Edwards.