I Bought ceramic tiles from llantristant store. At the time, i pointed out that the boxes were damaged and was reasure that if any tiles were damaged they would gladly replace them, we had 10 damaged in 2 boxes. We had 22 tiles in substandard condition. Our tiler thought they were seconds as the finish was so bad. I returned them with the broken ones , and was met with a very rude assistant, who refused to change them. I asked to see the manager, only to be told that he was off. I then asked to see the assistant manager and was told he was off also, it was only when I told her that I was going straight to trading standards, that she offered to change them for me .HER ATTITUDE WAS NOT EXCEPTABLE.