After reading the good reviews and knowing the company's reputation, I had no problem splashing out on a new dining set from them. Rude salesmen, dining set delivered with damage to every piece! Not overly surprising considering the lack of sufficient packaging coupled with how the delivery men handle the products. After a ridiculous process of trying to arrange collection and re delivery of a new set, that included them asking for a photo of every item that was damaged (9 photos) but only being able to email one photo per email or they wouldn't be able to see it, then telling us that they had only received 2 photos, then telling us someone would contact us and nobody did, then finally after constant chasing we find out it will be re delivered a MONTH later and they also wouldn't be able to collect the damaged set until a MONTH later. So I'm stuck with this set, and all the mess (because they made us unwrap every bit of it) for a whole month until they can come. Almost a month passes and we contact them again to confirm a date to be told it would be ANOTHER MONTH. What an absolute joke. We told them to stick it, rather have the refund. You'd think that when you're paying £1500 for a dining set that you'd get better service.