From start to finish the tour guides hadn't a clue about the places we were going. Know it all Graham, who knew nothing, opened his speech by saying he hadn't done this trip before but he would learn as he went along. At £800 each, we don't expect to hear this. Nor do we want to hear about how many times he had been to Austria, how to keep the coach toilet clean by not using it or about him being in the army. He was rude and arrogant especially to woman. Patronising them for asking questions, which he couldn't answer. We wanted to know times , where meeting places were and knowledge of places we were visiting. The other guide, the good driver at least read some information from wikerpedia, which we were reading ourselves at this point. He also took our suitcases up stairs for us when no porter was available. Too many hours on the coach and stop offs at uninteresting places is just no fun . 12 hour days then 10 mins on arrival back at the hotel to go to dinner is ridiculous. The hotels were nice and staff very efficient and friendly. Good food with good service. I just hope the amount of disgruntled people take the time to wrote a review then maybe Leger service will improve. Surely you need to send one guide out who knows what they are doing with one who doesn't know what they are doing so they learn and people get the service they are paying good money for. I was glad to get home, although shattered, glad.