Soooo - Worst customer service award goes to ... Leisure Outlet. I ordered a Tailgate awning on 15th Feb .. In Stock said the website .. not "due in", not "pre-order" not "coming soon" ... IN STOCK ... money paid. 10 days later - email saying it was delayed. I replied and was promised delivery the following week, and then when chased promised 16th March. That came and went, chased again .. "stuck in customs", next day "cleared customers - will deliver next week". Chased again - sorry not here will be mid May. Was offered alternatives - one for a high top VW and one that is effectively a sun shade. Email then said end April delivery, then another said its back to Mid May. Emails not replied to, phone calls not answered, calls not returned. Said I cant speak to Manager as off sick, cant speak to Director as "he doesn't deal with customers". So I found 2 alternatives, they are actually sold by Leisure Outlet and are both in stock and are both small awnings. No idea why they were not offered. I had great pleasure in checking they had both in stock .. and then telling them I had bought elsewhere and asked for my refund. I will certainly never use them again and never recommend them. Shocking service, clearly no process to cope when things go wrong and a Director who not only is letting his customers down, but is also letting his employees down as well.