Absolutely diabolical If there was a no star I would’ve put that I can’t rate this company low enough. We had an issue with an outwell air awning in August 2021 and now in March 2022 they have finally addressed the issues. After months of lies they accidentally copied me into an email that was supposed to be for their employees which expose their lies and they’d actually been told that they could address any issues with me within days of the first complaint. It was then clear that they had no idea what they were doing and when sending us replacement products you could’ve bought them in better condition off the car boot for five quid. This company were trying to pass off supposedly brand-new items they clearly were not they arrived damaged and in no fit state for sale and then try to blame it on the courier. They refused to offer any kind of refund they would only substitute things with vouchers which meant that we were still tied to their incompetence. When we asked about a token of goodwill because of the inconvenience they offered vouchers, to be honest I’d rather cut my arms off with a rusty saw than deal with this company ever again. In amongst all the emails one employee was saying one thing, another employee saying another, the same employee then contradicted themselves and confused themselves they have no idea what they’re doing. I’m guessing this company is okay if you have got a product that you’re happy with but as soon as there’s an issue there is no hope - avoid at all costs unless you live close enough to go in an address this face-to-face which would appear to be the only way that you’ll get any reasonable resolution.