bought 2 camping chairs for my holiday and ordered them on the Monday for the trip the following week, leaving on the Friday so I had plenty of time in case the 3-5 working days delivery slipped by a couple of days. The website states if they can’t meet their delivery slot they will tell you. Well, heads up, they won’t. What will happen is that when you call them the following Wednesday you will be told they are due to be dispatched that day and delivered the next. I did get a dispatched notification but they did not arrive until the Friday which was too late as I was then on holiday. I complained only to be told I could have £5 off a future order which I told them was no use to me as I don’t need to place an order. I complained again and was told that the order had been dispatched on the Monday (ie blaming the courier) which was a lie and contradicted the other story. I rang to complain again that my email had not had a response and was told someone would look into it that day. That was a week ago and still no reply. I believe they forgot my order and it was only dispatched when I called the following week to query the arrival time. To then lie to the customer and not offer any good will gesture for items that were ordered in plenty of time but didn’t come is not good enough.