Awful service. Ordered a lamp 2 weeks ago, it said it was dispatched on the same day - amazing I thought! Until the parcel never turned up. Delivery driver claimed that the recipient signed for it (it was being delivered for the CEO of our company to our business address - he is never here) and before 9am so we were not open. The signature was forged. After a week of chasing they are claiming to have delivered to another business down the road and a lady called sue signed - there is no sue at that business. I am now still without the product as well as without an answer - £80 for a lamp that has never turned up. If this isn't resolved by 5pm today I will be launching my own investigation. No offer of a refund / new product being sent out to us yet either! Disgraceful .