My wife book appointment in Northampton branch to see a house. Nobody call back to confirm. When my wife was in front of house she call agency and a women said she had wrong number - she can call on same phone because was same number. She said in 30 minutes will come someone to show house and just drop call. After 30 minutes has come someone else but she had wrong keys and said sorry and left without any solution. My wife was with one women and 3 kids (2 x 1 year and one 5 years) and spend money on taxi and one hour and half just to see back of agent and to see how rude can be people????